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For Patients FAQ

Frequently Asked Questions

You can contact your physician via phone or email 24 hours a day, 7 days a week, 365 days a year (except when he or she is on vacation, during which time another ImagineMD physician will be available to you). We aim to return routine phone calls within 12-24 hours and all urgent/emergent phone calls immediately. Except when vacationing, your own personal physician will answer all your calls, whether during regular business hours or in the middle of the night.

Your physician will remain available to you for consultation no matter where you are in the world. If you require medical attention locally, they will communicate with any local providers you see.

No. Your medical record is protected by privacy laws and remains completely confidential.